Faq
We are always on hand to help, explore our FAQs, or contact our Customer Service Department.
Popular questions from our customers
I’m not a business. Can I still be a customer?
As a wholesaler, we only deliver to business customers and do not currently offer home deliveries.
How can I contact you for information and quotes?
For information or quotes, you can write to us at this email address: info@ilif-food.com, contact our Customer Service Department, or call us directly at +39 0523886220.
Where can I find product prices?
We do not have a price list for our products, as the cost of raw materials constantly fluctuates. Our sales staff will reach out to you to propose the best solution and best evaluate your request. Please get in touch with us at this email address: info@ilif-food.com, indicating which products you are interested in, quantities, and destination.
Is it possible to get your product catalog in PDF?
You can fill out the form on the contact page, and our sales staff will email you our PDF product catalog.
Where and how do you ship?
We ship throughout Europe by road and to the rest of the world by ship or air. We make shipments of single pallets, mixed or full containers. Loads of frozen products have a minimum order of one container, even mixed.
What is the minimum order for purchase?
The minimum order is to be evaluated according to the product demand. Being distributors, generally, the minimum order is one pallet per product. If you would like more information based on your order request, at this email address: info@ilif-food.com. Our sales staff will contact you to propose the best solution and best evaluate the proposal.
What is the delivery time for an order?
Delivery times for orders vary depending on the type of products chosen and the destination. After reviewing your order request, it is only possible to figure out a delivery timeframe. If you would like more information based on your order request, contact us at this email address: info@ilif-food.com. Our sales staff will reach out to you to propose the best solution and best evaluate your request
Who should I contact if I have questions about an order or delivery?
For any information regarding orders or deliveries, contact us at this email address: info@ilif-food.com, or call us directly at +39 0523886220.
Who should I contact if I have questions about customs documentation or product certificates?
For inquiries about customs documentation or product certificates, contact us at this email address: info@ilif-food.com, or call us directly at +39 0523886220.
Is it possible to get a product sample before ordering?
Yes, you can send us your request by filling out the form on this page or emailing us at info@ilif-food.com.
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